Refund Policy

Last updated: July 15, 2024

1. Introduction

At FootballGeo, we strive to provide high-quality football news, predictions, and premium content to our users. This Refund Policy outlines the terms and conditions for refunds related to our premium services, subscriptions, and other paid products offered on our website footballgeo.com.

By purchasing any premium service or subscription from FootballGeo, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.

2. Refund Eligibility

2.1 Premium Subscriptions

For monthly premium subscriptions, we offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with our premium services within the first 7 days, you may request a full refund. After this 7-day period, refunds for the current billing cycle are generally not provided.

For annual premium subscriptions, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with our premium services within the first 14 days, you may request a full refund. After this 14-day period, we may provide a prorated refund for the unused portion of your subscription at our discretion.

2.2 One-Time Purchases

For one-time purchases of premium content (such as special reports, exclusive predictions, or in-depth analyses), we offer a 3-day money-back guarantee from the date of purchase. If you are not satisfied with the purchased content within this period, you may request a full refund.

However, if there is evidence that the content has been accessed, downloaded, or used, we reserve the right to deny the refund request.

2.3 Technical Issues

If you experience technical issues that significantly impair your ability to access or use our premium services, and our technical support team cannot resolve these issues within a reasonable timeframe, you may be eligible for a refund regardless of the timeframes mentioned above. Each case will be evaluated individually based on the specific circumstances.

3. Conditions for Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request must be made within the eligible timeframe as specified in Section 2
  • The request must be submitted through the proper channels as outlined in Section 5
  • You must provide all required information to process the refund
  • For subscription refunds, your account must be in good standing with no violations of our Terms and Conditions
  • You must not have previously received a refund for the same service or subscription

4. Non-Refundable Items

The following items and situations are generally not eligible for refunds:

  • Subscriptions after the money-back guarantee period has expired (7 days for monthly subscriptions, 14 days for annual subscriptions)
  • One-time purchases after the 3-day money-back guarantee period has expired
  • Content that has been fully accessed, downloaded, or consumed
  • Services that have been fully delivered as described
  • Accounts that have violated our Terms and Conditions
  • Promotional or discounted purchases, unless otherwise specified in the promotion terms
  • Purchases made using promotional codes, gift cards, or credits
  • Cases where refund requests show a pattern of abuse or fraud

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to refunds@footballgeo.com with the subject line "Refund Request"
  2. Include the following information in your email:
    • Your full name
    • The email address associated with your account
    • The date of purchase
    • The specific service or subscription you purchased
    • The reason for your refund request
    • Any relevant order or transaction numbers
  3. Alternatively, you can fill out the refund request form in your account dashboard (if available)

5.2 Processing Time

We aim to process all refund requests within 5-7 business days of receiving a complete request. Once approved, the actual refund may take additional time to appear in your account, depending on your payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days

5.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible for any reason, we will work with you to arrange an alternative refund method.

6. Subscription Cancellations

Cancelling a subscription is different from requesting a refund. You may cancel your subscription at any time through your account settings or by contacting our customer support. When you cancel a subscription:

  • You will continue to have access to the premium services until the end of your current billing period
  • Your subscription will not automatically renew for the next billing period
  • No further charges will be made to your payment method for that subscription
  • Cancellation does not automatically qualify you for a refund of the current billing period

To be eligible for a refund after cancellation, you must meet the refund eligibility criteria outlined in Section 2.

7. Exceptions to the Refund Policy

FootballGeo reserves the right to make exceptions to this Refund Policy at our discretion. Exceptions may be made in cases of:

  • Extended service outages or technical problems
  • Errors in billing or charging
  • Unexpected changes to our services or content offerings
  • Special circumstances that prevent you from using our services

Each exception request will be evaluated on a case-by-case basis.

8. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Refund Policy periodically to stay informed about our refund terms.

For purchases made before a policy update, the refund policy in effect at the time of purchase will generally apply.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are a consumer residing in the European Union or other regions with applicable consumer protection laws, you may have certain rights that cannot be limited by this policy.

10. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

For refund requests: refunds@footballgeo.com
For general inquiries: support@footballgeo.com
By phone: +6782688785
By mail: Contrada Farina 84 Appartamento 42, San Thea, 78316 Como (IM), Italy